GENARSANJAY PRIVATE LIMITED
Website: genarsanjay.com

1. Introduction

Welcome to GENARSANJAY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
By accessing or using our website genarsanjay.com (“Website”), and by booking or purchasing any travel package (“Services”), you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use our Website.

2. Eligibility

You must be:

  • At least 18 years of age, and
  • Legally capable of entering into a binding agreement.

3. Use of the Website

You agree not to:

  • Use the Website for illegal or fraudulent purposes
  • Misuse or disrupt the Website
  • Copy, modify, or distribute any content without permission

We reserve the right to deny access to the Website for any misuse.

4. Travel Packages & Services

  • All travel packages listed on the Website are subject to availability.
  • Package details such as itinerary, price, inclusions, exclusions, hotel details, and transportation may change based on availability or operational requirements.
  • The Company may modify or cancel any part of the itinerary due to weather, political conditions, safety reasons, or other unavoidable circumstances.

5. Pricing & Payments

  • All prices displayed on the Website are in Indian Rupees (INR) unless stated otherwise.
  • Prices may change at any time without prior notice.
  • Full payment or advance payment must be made as per the package requirements.
  • By making a payment, you authorize us and our payment partners to process the transaction.

We do not store any credit/debit card information.

6. Booking Confirmation

  • A booking is considered confirmed only after successful payment and issuance of a confirmation email.
  • If a booking cannot be fulfilled, the Company will inform you and may offer alternative options or a refund.

7. Cancellation & Refund Policy

Cancellation and refund rules vary per package. Generally:

  • Customer-initiated cancellations are subject to cancellation charges.
  • No refund for:
    • No-show
    • Late arrival
    • Failure to provide necessary documents
  • Refunds (if applicable) will be processed to the original payment method within a reasonable time.

Specific package policies shown during booking will override these general rules.

8. Travel Documents & Responsibilities

Customers are responsible for:

  • Valid ID proofs
  • Passport and visa (for international packages)
  • Health certificates or vaccination proof, if required
  • Ensuring legality of travel to the chosen destination

The Company is not responsible for denial of entry, visa rejection, or missing documents.

9. Third-Party Suppliers

We may work with third-party vendors for hotels, transportation, tickets, and other services.

  • We are not liable for the actions, errors, delays, or negligence of third-party service providers.
  • Any disputes or service issues caused by third parties will be handled as per their policies.

10. Limitation of Liability

The Company is not responsible for:

  • Loss, theft, or damage to personal belongings
  • Accidents, injuries, or health issues
  • Delays, cancellations, or changes caused by airlines, hotels, or other providers
  • Natural disasters, weather conditions, or political disturbances

Our maximum liability is limited to the amount paid by the customer for the specific booking.

11. User Accounts

When you create an account:

  • You must provide accurate information
  • You are responsible for maintaining confidentiality of your login details
  • You agree not to share your account access with others

We may suspend accounts for suspicious or fraudulent activity.

12. Intellectual Property

All content on the Website—including text, images, logos, design elements, and software—is the property of GENARSANJAY PRIVATE LIMITED and protected by copyright laws.

You may not copy, reproduce, or redistribute any content without written permission.

13. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and store your information.

14. Changes to Terms & Conditions

We reserve the right to modify or update these Terms at any time. Changes will be effective when posted on the Website.

15. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be settled in the courts of Chennai, Tamil Nadu.

16. Contact Information

GENARSANJAY PRIVATE LIMITED
First Floor, No. 477, E.V.R High Road (Poonamallee High Road),
Arumbakkam, Chennai – 600106
Phone: +91 96029 03709
Email: genarsanjay@gmail.com